Privacy Policy

The organisation responsible for the personal data described in this policy is:

RX Dermatech Company Limited (Công ty TNHH RX Dermatech)

Floor 46, Bitexco Financial Tower, 02 Hai Trieu, Saigon Ward, Ho Chi Minh City, Vietnam

Company registration No. 0318788456

Privacy and data requests: [email protected]

When you use the enquiry form, we collect the information you choose to send: name, clinic or organisation, email address, phone or Zalo number (if provided), and your message.

When you visit the website, our hosting and security providers may automatically collect technical information such as IP address, browser and device type, pages viewed, referring page, timestamps, and security or diagnostic logs needed to operate and protect the site.

Please do not submit patient names, medical records, treatment photographs, health histories or other sensitive health information through the website form. The form is for clinic and professional enquiries only.

We use the personal data you submit only for the purpose of your enquiry — typically to reply, answer questions about Regenis, and arrange a demonstration if you ask for one.

We do not use enquiry information for unrelated marketing, and we do not sell personal data.

We may also use limited technical and security data to operate, secure and troubleshoot the website, and to comply with applicable law.

We share personal data only when needed to handle your enquiry or run the website safely:

• Cloudflare — website hosting, content delivery and security.

• Resend — delivery of enquiry emails from the contact form.

• Professional advisers or authorities where required or permitted by law.

Anyone who processes personal data for us is expected to protect it and use it only for the instructed purpose.

Our website and service providers may process personal data outside Vietnam, including in locations where Cloudflare and Resend operate. Where required by law, we rely on appropriate contractual and organisational safeguards for such transfers.

We keep enquiry and related correspondence only as long as reasonably needed to respond, follow up on a demonstration request, maintain ordinary business records, and meet legal or dispute-related requirements. As a practical guide, inactive enquiry records are reviewed for deletion or anonymisation after 24 months from the last substantive interaction, unless a longer period is required by law.

Security and technical logs are kept for a shorter operational period set by our providers or our security needs.

We use technologies that are reasonably necessary to deliver pages, balance traffic and protect the site against abuse. These may be provided by Cloudflare.

If Cloudflare Web Analytics is enabled, it is configured as a privacy-oriented measurement tool. We do not use advertising cookies or behavioural advertising trackers on this site. If that changes, we will update this policy and provide any required choices.

We take reasonable organisational and technical steps designed to protect personal data against accidental loss, misuse, unauthorised access, alteration or disclosure. Access to enquiry information is limited to people who need it to respond.

No internet transmission or storage system can be guaranteed completely secure. If you believe personal data connected with Regenis has been compromised, please email [email protected] promptly.

Depending on applicable law (including Vietnam’s personal-data protection rules), you may have the right to ask what personal data we hold about you, to request correction or deletion, to restrict or object to certain processing, to withdraw consent where processing is based on consent, and to lodge a complaint with a competent authority.

To make a privacy or data request, email [email protected]. We may ask for information reasonably needed to verify your identity. We will respond within the time required by applicable law.

Some rights are not absolute. We may retain or continue processing information where the law allows or requires it — for example for legal obligations, security, fraud prevention or legal claims.

This website is intended for adult healthcare professionals, clinic representatives and other business visitors. It is not directed to children, and we do not knowingly collect personal data from children through the enquiry form.

We may update this Privacy Policy when our practices, providers or legal requirements change. The “Last updated” date at the top will show when it was revised.

Privacy and data requests: [email protected]

General product enquiries: [email protected]

RX Dermatech Company Limited — Floor 46, Bitexco Financial Tower, 02 Hai Trieu, Saigon Ward, Ho Chi Minh City, Vietnam